Frequently Asked Questions
Can't find what you need? Reach us on WhatsApp from the Contact page.
How do I place an order?+
Choose a product, customize it with your photo or text, add to cart, and check out. We confirm every order over WhatsApp and process payment via UPI.
What payment methods do you accept?+
We accept UPI payments — Google Pay, PhonePe, Paytm and any UPI app. You'll see our QR code at checkout, and we confirm receipt over WhatsApp before processing.
Can I upload my own photo or design?+
Yes — on personalized products you can upload JPG, PNG, WEBP or a PDF design (up to 5 MB). We preview it before printing and message you if anything needs to change.
How long does delivery take?+
Most personalized orders ship in 2–4 business days and arrive within 3–7 business days after dispatch, depending on your location in India.
How can I track my order?+
Use our Track Order page with your order ID (e.g. SF1001) and the phone number you used at checkout to see live status, courier and tracking number.
Do I need an account to order?+
No. Guest checkout works fully — you only need your name, phone number and delivery address. Creating an account just saves your past orders.
Can I cancel or change my order?+
Yes, before we start printing. Message us on WhatsApp as soon as possible with your order ID. Once printing begins, personalized items can't be cancelled.
What if my product arrives damaged?+
Send us a photo on WhatsApp within 48 hours of delivery with your order ID. We'll reprint or refund — see our Returns policy for details.