Return & Refund Policy

Because every Shopfinity product is custom-made for you, we don't accept returns for change of mind, wrong personalization details, or low-resolution uploads after the design has been approved.

If your product arrives damaged, defective, or differs from what you ordered, we will reprint it or refund you in full. Just send us a clear photo of the issue on WhatsApp within 48 hours of delivery, along with your order ID.

You can cancel a pending order any time before we start printing — just message us on WhatsApp with your order ID. Once printing has begun, personalized items can no longer be cancelled.

Approved refunds are issued to the original UPI account within 5–7 business days. We'll confirm the refund reference number on WhatsApp once initiated.

WhatsApp us from the Contact page with your order ID and a short description (with photos for damage claims).